Question 1

What is Koda?

Accepted Answer

Koda is a cloud-based freight management platform built for freight forwarders. It automates the manual parts of managing shipments - document processing, data entry, customer communication - so your team can focus on the work that matters.

Question 2

How does the AI document extraction work?

Accepted Answer

When a document is uploaded or arrives by email, Koda passes it through an AI extraction pipeline. It reads the document, extracts key fields (shipper, consignee, bill numbers, weights, dates), and pre-fills your shipment record. You review and confirm - the heavy lifting is done.

Question 3

Can my customers track their own shipments?

Accepted Answer

Yes. Each customer gets access to a self-service portal where they can see live shipment status, download documents, and confirm proof of delivery. You control what they can see.

Question 4

Does Koda support both sea and air freight?

Accepted Answer

Yes - Koda handles both modes. Fields, document types, and bill number formats adjust automatically depending on whether a shipment is sea (MBL/HBL) or air (MAWB/HAWB).

Question 5

Is my data secure?

Accepted Answer

Koda is hosted on Amazon Web Services in London. Data is encrypted when it is stored and when it travels over the internet. Each organisation's data is kept separate from every other organisation's, access depends on role, and customers see only their own shipments. Every change is recorded in an audit log kept for two years.

Question 6

What happens if something fails? Is my data backed up?

Accepted Answer

The database is mirrored across two AWS data centres, so if one fails it switches to the other automatically, typically within a couple of minutes. It is also backed up automatically and can be restored to any point in the last 14 days, and replaced or deleted documents stay recoverable for 90 days. The platform is monitored with automatic alerts.

Question 7

What data are your estimated savings based on?

Accepted Answer

The calculator uses industry averages sourced from BIFA operational benchmarks: 10 minutes to manually process a single shipping document, versus around 1 minute with Koda (roughly 15 seconds for extraction plus 45 seconds for an operator to review). Working hours are set at 1,800 per year, in line with standard freight forwarding operations. The salary figure defaults to the UK freight operator average of £30,000–£35,000, but you can adjust it to match your own team. Document counts assume 4–6 documents per sea shipment and 3–5 per air shipment. Your actual saving will depend on document complexity and workflow - but Koda customers typically report savings at the higher end of these estimates.

Question 8

We're currently on CargoWise / another platform - how easy is it to switch?

Accepted Answer

Koda imports your existing shipment data and gets your team operational within days, not weeks. There's no 12-week implementation, no per-transaction migration fees, and no disruption to live shipments during the transition. Most customers are fully live within a week.

Question 9

How do I get started?

Accepted Answer

Fill in the enquiry form below and we'll set up your account, import your existing data, and walk you through the platform.

Sign in